FAQ
Delivery Time
Please allow approximately 3-5 working days from the date of ordering (Monday to Friday). Items are not shipped out on Bank Holidays.
PLEASE ALLOW 14 BUSINESS DAYS BEFORE CONTACTING US ABOUT AN ORDER STATUS.
* You must only contact us via email: [email protected]
** we aim to reply to emails within 48 hours; in busy periods we may exceed this.
** Any posts made to our social networks will be removed, repeat offenders may be banned or blocked.
Delivery Information
Please note: once an order has been placed, we can not change any details of your order, such as the following:
- The product purchased.
- The size of the item.
- The shipping address.
- Adding or subtracting any items to your order.
- The shipping method, or time of delivery.
Do I need a PayPal account to purchase from this store?
You are not required to have a PayPal account to purchase from this store. If you already have a PayPal account you may use it.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, or regular account payments all through PayPal.
What to do when you can't purchase an item?
If a customer is holding the last garment in their basket, the web-store will refuse to serve you with that item until -
The item 'times-out' from that person’s basket (30 minutes of inactivity).
The person removes it from their basket. Failing this, a restock to the item may be applied.
Please note: RANDOM LONDON operates on a first-come, first-serve basis. All items released in a set range, are strictly limited edition.
(These limitations may be lifted in certain cases and a restock will follow).
Returns Policy
PLEASE READ BELOW BEFORE PURCHASING:
Top of Form
Bottom of Form
We are happy to exchange any merchandise within 14 days, in light of the following situations:
- We have posted the wrong item.
- The item received is damaged on arrival. (VERY RARE)
- You have ordered the wrong size.
Enquiries
Wholesale enquiries
If you are a retailer/e-tailer within the UK, Europe or the U.S.A. and are interested in getting RANDOM LONDON in your store please e-mail: [email protected]
Endorsement enquiries
If you are a company or individual within the UK, Europe or the U.S.A. and are interested in endorsing or being endorsed by RANDOM LONDON. Please e-mail: [email protected]
Privacy Policy RANDOM LONDON assures the security of your personal information given for any purchases or other circumstances where private information is required. The private information that you provide is for use to better serve you so that your business with RANDOM LONDON Is safe and satisfactory. For any questions regarding the Privacy Policy, Return Policy and/or ordering info, please email us on [email protected]